Customer Support Representative (f/m/d)

Permanent employee, Full-time · Vienna

About Prewave

Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?

At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.

We are already a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team!

We are looking for a Customer Support Representative in our Customer Success team to join us on this exciting journey!

Your mission

As our Customer Support Representative at Prewave, you will…

Respond to customer inquiries promptly and professionally via email
Troubleshoot technical issues and provide effective solutions
Document and track customer interactions and resolutions accurately
Collaborate with the technical team to escalate and resolve complex issues
Educate customers on product features and best practices
Contribute to knowledge base articles and support documentation

Your profile

Must haves

Demonstrated experience in customer support or similar role
Familiarity with SaaS platforms and basic technical understanding
Experience working with Excel, including formulas and other functionalities
Ability to multitask and prioritise workload effectively
Strong problem-solving and critical-thinking abilities
Empathy and patience in dealing with customer inquiries
Excellent skills in English and German, both written and spoken

Bonus points for

Proficiency in additional languages besides English.
Previous experience using email support tools or ticketing systems like Jira
Experience in remote customer support.
Certification in customer service or related field
Familiarity with CRM systems for managing customer interactions

What we offer you

An extensive compensation package
According to our collective agreement, the minimum salary for this role is EUR 2,396 gross per month, however the higher packages are likely based on your qualifications and experience.
A dynamic team in an open and inclusive work atmosphere
As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re dedicated to building teams with a wide variety of backgrounds, identities, and experiences.
Various opportunities to develop your career within the company
We are committed to building our team spirit based on mutual respect and support. We help each other achieve personal and shared goals.
Opportunity to be part of a highly innovative Austrian tech startup
We blaze the trail in our field, and we strive to help large firms ensure ethical and sustainable practices throughout their entire supply-chain processes.
A family-friendly environment
We offer flexible working hours and home-office possibilities to support a healthy work-life balance.

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About us

We, at Prewave, take pride in encouraging and ensuring a sustainable, transparent and resilient supply chain for all. In our platform, our clients can utilise several tools to understand, analyse and anticipate any risks coming their way. We are using AI technologies to identify and predict these risks.

Our passion for more ethical business practices carried us to be one of top 10 startups in Austria in 2022 by LinkedIn, the best idea spot in 2023, and #7 in best startups list in Austria in 2024 by Trend Magazine.

We are based in Vienna, Austria, and we already have our first office in Paris. We enjoy our work with our team members from all around the world. We are a huge community from more than 35 nationalities already, and counting!

If you crave to belong to a fast-moving and diverse environment, we are one click away. Let's start chatting!

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We are looking forward to hearing from you!

Thank you for your interest in Prewave. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@prewave.ai.