About Prewave
Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in 50+ languages and predicting risks and disruptions all over the world. We help our clients to achieve a sustainable supply chain and to prevent any setbacks.
We are already a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we grow every day, and so does our team!
We are looking for a Customer Success Manager in our Enterprise Customer Success team to join us on this exciting journey!
Your mission
As our Customer Success Manager at Prewave, you will…
Take over clients from sales to take them through the onboarding process for a smooth implementation
Accompany our clients through their Proof-of-Concept projects and make sure they have a positive and successful experience with Prewave
Help to create an exceptional customer experience with the Prewave product by training users, sharing best practices and optimising customer use to their needs
Present the capabilities of our product to clients, thus creating the potential to upsell and grow our bottom line
Communicate with our clients, understand their requirements, set up project plans and present results
Represent the customers’ best interest in the company, communicate their inputs with the technical team and help to improve our product to reflect customer needs
Keep the overview over several projects at a time, monitor their progress and make sure deadlines are met
About us
We, at Prewave, take pride in encouraging and ensuring a sustainable, transparent and resilient supply chain for all. In our platform, our clients can utilise several tools to understand, analyse and anticipate any risks coming their way. We are using AI technologies to identify and predict these risks.
Our passion for more ethical business practices carried us to be one of top 10 startups in Austria in 2022 by LinkedIn, the best idea spot in 2023, and #7 in best startups list in Austria in 2024 by Trend Magazine.
We are based in Vienna, Austria, and we already have our first office in Paris. We enjoy our work with our team members from all around the world. We are a huge community from more than 35 nationalities already, and counting!
If you crave to belong to a fast-moving and diverse environment, we are one click away. Let's start chatting!