We are looking for an Implementation Manager (f/m/d) who will support the onboarding and successful rollout of our supply chain risk management solutions for customers. Your main tasks will be:

• Oversee the implementation and onboarding of supply chain risk management solutions, guaranteeing a successful rollout for customers

• Monitor and ensure data quality and resolve discrepancies as they arise

• Keep track of onboarding status and implementation requirements, and communicate results to stakeholders

• Collaborate closely with Customer Success to ensure customer happiness and rapid onboarding timelines

• Continuously improve the implementation process, ensuring customer satisfaction and a smooth handover to the Customer Success team post-implementation.

Must-haves:

• Very good Excel skills, tech-savviness and ability to work with various technologies and online platforms

• Highly reliable, detail-oriented, and able to adapt to diverse work environments.

• Familiarity or willingness to work in a high-paced start-up environment

• Fluent English and German skills, both written and spoken

• Valid work permit for Austria

Bonus points for:

• Experience in a customer-facing role (e.g. customer success, onboarding  or project management) or with SaaS & digital solutions

• Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

• Previous experience in technical industry, procurement industry or supply chain environment

• Previous experience or exposure with EUDR or similar deforestation regulations

What You Can Expect:

• Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,396 gross monthly tailored to your qualifications, experience, and the role.
  
  

• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
  
  

• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life. 

What our employees love:

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.

• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.

• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.

• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.

• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.

• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.