We are looking for an Implementation Manager to work on Supplier Risk Management related products. Your main tasks will be:

Customer Training & Enablement

• Lead onboarding and implementation journeys for enterprise clients

• Deliver tailored training sessions and best-practice workflows

• Enable users throughout the customer lifecycle with documentation, webinars, and support material
  
  

Consulting & Internal Collaboration

• Host enablement sessions for Customer Success Consultants to ensure knowledge transfer

• Share learnings and escalate account-critical topics to CSCs

• Serve as a subject-matter expert for SRM rollout processes

Documentation

• Collaborate with our Technical Documentation Team to create and maintain accurate onboarding and enablement resources

• Ensure consistency across internal documentation and customer-facing content in the Prewave Help Center

Product & Process Feedback

• Be a first-line tester of new features, validating their usability and customer impact

• Channel structured feedback to Product and contribute to refining and scaling onboarding frameworks

• Identify bugs and usability gaps and help prioritize them for resolution

• 3+ years experience in enterprise SaaS onboarding, implementation, or solution consulting

• Strong communication and organizational skills with a proactive mindset

• Ability to translate complex solutions into clear, actionable workflows

• A collaborative attitude and comfort working across Product, Support, and Success teams

• Fluency in English; German or widely spoken languages is a plus

What You Can Expect:

• Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,473 gross monthly based on the collective agreement with possibility of higher rates tailored to your qualifications, experience, and the role.
  
  

• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
  
  

• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life. 

What our employees love:

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.

• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.

• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.

• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.

• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.

• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.