We are looking for a Technical Operations Specialist to join our Customer Operations team. You will be the "technical backbone" for our Customer Success Team, ensuring our platform is perfectly configured so our customers - leading global enterprises - can master their Supply Chain Risk Management. 

Your main tasks will be:

• Platform Implementation: You take the requirements from the Customer Success team and translate them into a technical reality. This includes setting up new customer environments, configuring user permissions, and tailoring the platform to specific client needs.

• Data Operations: You handle bulk data updates and large-scale data imports, ensuring high data quality across the system.

• Documentation: You create and maintain system documentation to ensure transparency in our processes and help build our internal knowledge base.

• Troubleshooting & Automation: You collaborate with the Customer Success team to troubleshoot technical roadblocks to solve unique customer challenges, and support in building automations.

Must-haves:

• Very good Excel skills, tech-savviness and ability to work with various technologies and online platforms

• Working knowledge of SQL or propensity to learn

• Ability to translate technical details into simple language for your non-technical colleagues in Customer Success

• Highly reliable, detail-oriented, and able to adapt to diverse work environments

• Familiarity or willingness to work in a high-paced start-up environment

• Fluent English skills, both written and spoken

• Valid work permit for Austria

Bonus points for:

• Script type programming languages (e.g. JavaScript or Python)

• Fluent German skills

• Experience in a SaaS & digital solutions companies

• Completed higher education (HAK, HTL, Bachelor’s Degree or equivalent)

• Previous experience in a technical support role, procurement, or supply chain environment

• Competitive Compensation and Benefits: We recognize and reward talent. You'll receive a competitive compensation package of minimum EUR 2,473 gross monthly based on the collective agreement with possibility of higher rates tailored to your qualifications, experience, and the role.
  
  
• Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
  
  
• Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life. 

• Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.
• Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
• Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.
• Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.
• Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.
• Training and Development: We believe in investing in our employee’s growth. Besides company-wide German- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.